Enesi Privacy Policy

 

Effective Date: October 2025

Enesi (“Enesi”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose and safeguard your data when you visit our website, make a purchase, enrol in training, or otherwise interact with us.

 

1. Scope

 

This policy applies to information collected through enesi.com.au, our online store, training platform, events and related communications.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you are located in New Zealand, we handle your personal information in line with the New Zealand Privacy Act 2020, as is standard for Australian businesses serving NZ customers.

 

2. Information We Collect

 

We may collect information when you:

  • Create an account, make a purchase or enrol in training

  • Contact us via email, SMS or website forms

  • Subscribe to our newsletter

  • Interact with our ads or social media

 

This may include:

  • Name, contact details, billing/delivery address

  • Payment and transaction details (via secure third-party gateways)

  • Business or professional information (for clinicians/distributors)

  • Website and device analytics (cookies, pixels, usage data)

 

 

3. How We Use Your Information

 

We use personal information to:

  • Process and fulfil orders, bookings and enrolments

  • Communicate with you and provide support

  • Send updates, educational materials or marketing (opt-in only)

  • Improve our website, products and services

  • Comply with legal obligations

 

You can unsubscribe from marketing messages at any time.

 

4. Disclosure of Information

 

We may share your information with:

  • Service providers (payment processors, couriers, marketing and CRM platforms)

  • Training partners or educators where relevant

  • Regulatory or professional authorities if required by law

 

Some third-party providers may be located outside Australia (including New Zealand, the US or EU). We take reasonable steps to ensure they handle data in line with privacy standards.

 

5. Cookies and Analytics

 

We use cookies and similar technologies to:

  • Enable website functionality

  • Analyse site performance and visitor behaviour

  • Measure marketing effectiveness

    You can adjust cookie settings or opt out via your browser privacy controls.

 

 

6. Data Security

 

We maintain administrative, technical and physical safeguards to protect your personal information from unauthorised access, loss, misuse or alteration.

 

7. Access and Correction

 

You may request access to, or correction of, your personal information by contacting us. We may need to verify your identity before processing your request.

 

8. Cross-Border Handling

 

Information provided from outside Australia (for example by New Zealand customers) may be stored on servers in Australia. We ensure appropriate safeguards are in place consistent with Australian and NZ privacy laws.

 

9. Contact Us

 

Enesi Pty Ltd

Email: info@enesi.com.au

Address: 2 Roberts st, Jannali NSW 2226

Phone: (02) 9528 4444

If you believe your privacy has been compromised, please contact us first.

 

 

10. Changes to This Policy

 

We may update this policy from time to time. The latest version will always appear at enesi.com.au/privacy-policy and show the effective date above.